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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diane Gibson

Diane Gibson

August 29, 2024

5  out of  5
rating by Diane Gibson
"Love the service! Amy takes care of everything for me! Makes everything so easy!"
We responded:
"Thank you so much for your kind words, Diane! It's fantastic to hear that Amy has made everything so easy for you. Your satisfaction is our top priority, and we're delighted to know you're happy with the service!"
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Sedeana Baldwin

August 29, 2024

5  out of  5
rating by Sedeana Baldwin
"Sarah Coughlin agency is amazing! Always very helpful and understand my insurance needs!!!"
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you find the service helpful and that your insurance needs are well understood. Your satisfaction is our top priority!"
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Michael Tamez

August 28, 2024

5  out of  5
rating by Michael Tamez
"I have had State Farm Insurance for quite a while, and have built a great relationship with the staff! It really means alot to be able to talk to an individual that helps with the issues at hand! You really do get what you pay for!"
We responded:
"Thank you so much for sharing your experience, Michael! It's wonderful to hear that you've built a great relationship with our staff. We truly value the opportunity to assist you with your insurance needs and are delighted that you feel well taken care of. Your satisfaction is our top priority!"
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Misty Graham

August 22, 2024

5  out of  5
rating by Misty Graham
"Sarah Coughlin State Farm is a 5+ star team! They always keep me on track, and Amy goes above and beyond to help me when I need it! Friendly, courteous, respectful and caring...where else are you going to find that??!! Give them a call today!!"
We responded:
"Thank you so much for your fantastic review! We're delighted to hear that Amy and the team have been able to assist you so effectively. Your kind words about our friendly, courteous, and caring service mean a lot to us. We appreciate your recommendation and look forward to continuing to support you!"
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Timmy Southerland

August 9, 2024

5  out of  5
rating by Timmy Southerland
"These guys are awesome. I don't have time to call most of the time so I can communicate with them through text when I have a minute even after business hours and when they come in the next, they are right on it. Amy at the front desk is one of the nicest people I know. Any time I need something changed or fixed, she's on it. They are friendly, helpful and work to get you structured for the best deal possible."
We responded:
"Thank you so much for your kind words, Timmy! It's fantastic to hear that our text communication works well for you, even after business hours. Amy will be delighted to know she made such a positive impact on your experience. We're always here to help and ensure you get the best deal possible. Your feedback means a lot to us!"
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mcklusky69

August 2, 2024

5  out of  5
rating by mcklusky69
"Amy is an absolute pleasure to deal with. Knows you by name and answers your questions and if she doesn’t have the answer she will find it and actually, get back to you"
We responded:
"Thank you for sharing your experience! Amy's dedication to personalized service and her commitment to finding answers truly make a difference. We're so glad to hear she made your experience a positive one!"
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Michael Lee

July 6, 2024

5  out of  5
rating by Michael Lee
"Sarah is always a great help"
We responded:
"Thank you for your kind words, Michael! We're glad to hear that Sarah has been a great help to you. If you ever need anything else, don't hesitate to reach out."
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Rosemary Stubblefield

March 5, 2024

5  out of  5
rating by Rosemary Stubblefield
"Amy Tripp is always helpful and kind ,and I give her a star rating of a high 5..(she Works at Sarah J.Coughlin)Office in Morristown Tn. WE LOVE Amy ,Thanks Amy !!!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Lori ROBINSON

December 14, 2023

5  out of  5
rating by Lori ROBINSON
"These Ladies always go above and beyond no matter what the issue.."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Phillip Carter

October 20, 2023

5  out of  5
rating by Phillip Carter
"I've had the miss fortune to have to call on State Farm because of break downs with my vehicle and Amy and Sarah have always responded to my needs quickly. They are always polite, happy spirited and professional with a personal touch! Thank you all sooo much?"
We responded:
"Phillip, Thank you for the wonderful feedback We are all so glad to be able to assist you with your Insurance needs."
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geoffrey last

October 13, 2023

5  out of  5
rating by geoffrey last
"Always very helpful with any issues. And communication is great!"
We responded:
"Geoffrey, we're delighted to hear that you find our service consistently helpful and appreciate our strong communication. Thank you for your 5-star review!"
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Elizabeth Mowl

June 11, 2023

5  out of  5
rating by Elizabeth Mowl
"Most understanding ever"
We responded:
"Thank you for the great review Elizabeth! We really appreciate this kind of positive feedback! "
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Mike Richards

May 8, 2023

5  out of  5
rating by Mike Richards
"Very professional and caring office… been with you for 10 years here’s to another 10… thank you Sarah and Amy"
We responded:
"Thank you Mike! We appreciate the kind words and love working with you!"
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Teresa Stephenson

April 21, 2023

5  out of  5
rating by Teresa Stephenson
"Sarah and her team has been wonderful at keeping me up to date on what's available for me. Very reasonable prices for insurance. I recommend going to see her for all your insurance needs."
We responded:
"Thank you for the kind review! My team will love the positive feedback! We appreciate you and your continued business so much!"
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Josh Tapp

March 26, 2023

5  out of  5
rating by Josh Tapp
"Amy really makes it easy to be loyal to State Farm!!! Me and my family appreciate you more than you know!!!"
We responded:
"Amy strives to always to the extra mile to assist you with any of your insurance questions or needs, Josh! Thank you for the wonderful review and feedback! We are honored to have earned the trust of you and your family! We look forward to providing you with great customer care for many years to come!"
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Lori Watson

October 28, 2022

5  out of  5
rating by Lori Watson
"Amy has always helped me with getting my insurance. She is very knowledgeable about everything and has a wonderful personality."
We responded:
"Thank you for the kind words! Amy is definitely awesome!"
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J Edwards

October 20, 2022

5  out of  5
rating by J Edwards
"The best insurance agency in east tn ..all of the staff has always went above and beyond for my family to make sure we have proper coverage we need. This office is truly a step ahead any other insurance provider I’ve dealt with."
We responded:
"Thank you so much for the kind review. We strive to provide excellent customer service on a daily basis."
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Amber Horn

October 20, 2022

5  out of  5
rating by Amber Horn
"The customer service and personal experience they provide is and has always been exceptional. Thank you for never failing to be there!"
We responded:
"Thank you so much, Amber. We strive to provide excellent customer service on a daily basis."
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Readings By Becca

June 6, 2022

5  out of  5
rating by Readings By Becca
"Amazing 👏"
We responded:
"Thank you for the great review."
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Kellee Blair Wright

March 4, 2022

5  out of  5
rating by Kellee Blair Wright
"Very nice and helpful"
We responded:
"Thank you for the wonderful review and for the kind words recognizing our team! We strive to provide you with friendly, professional and thorough customer care and appreciate your feedback!"
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Brent Chartier

November 25, 2021

5  out of  5
rating by Brent Chartier
"Sarah and her staff go beyond expectations of service and support. They stay current on all products and are happy to research all questions to provide options for the best coverage and cost. Sarah is knowledgeable in all levels of insurance including home, auto and health. State Farm apps are easy to use for good driver discounts, payments and to view/obtain related documents. Overall an excellent “insurance “ experience."
We responded:
"Thank you so much for your kind words Brent! We appreciate your continued business and will continue working hard to earn your trust in us!"
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Janie Douthat

November 18, 2021

5  out of  5
rating by Janie Douthat
"They are so helpful and caring. My family has been with them for years."
We responded:
"Janie, It is a pleasure working with you and your family. We hope to continue to work along side you for many years to come!"
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Ronnie Chapman

November 17, 2021

5  out of  5
rating by Ronnie Chapman
"Im the person that dont like dealing with paperwork .This office makes every thing simple to understand .they keep me updated on any changes .Great staff ."
We responded:
"Thank you for the five star review and the kind words Ronnie! We appreciate your business!"
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Paul Barrett

November 9, 2021

5  out of  5
rating by Paul Barrett
"I have really enjoyed useing this insurance office. All the people are very friendly and know what they are doing . I would highly recommend them to anyone."
We responded:
"Thank you Paul for the kind review! We really enjoy working with you!"
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Angie Carr

November 4, 2021

5  out of  5
rating by Angie Carr
"One of the best insurance agents I have ever worked with. Prompt, friendly and knowledgeable. Highly recommend."
We responded:
"Thank you so much for your kind words! I have a great team and they will greatly appreciate this unsolicited feedback! As always, we enjoy working with you!"