State Farm® Insurance Agent Sarah Coughlin

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Vanessa Dabbs

March 20, 2025

5 out of 5

"We’ve been w/ Sarah Coughlin and associates (State Farm) Agency for more than 10 yrs. When my son and myself decided to purchase a home we also again went w/ them as well..No matter what questions or problems we’ve come up against someone has been able to put an answer to our questions..I highly recommend them because they haven’t failed us yet.."

We responded:

"Thank you, Vanessa, for sharing your experience and for being a loyal customer for over a decade. It's wonderful to hear that our team has been able to assist you and your son with your home purchase and any questions you've had along the way. Your recommendation means a lot to us, and we're committed to continuing to provide you with the support and service you expect."

Lynette Strickland

February 12, 2025

5 out of 5

"We had to file a claim due to hitting a turkey when it attempted to cross the interstate. Luckily, we only had damage to the hood of our vehicle. State Farm was very helpful with filing our claim. The process went smoothly and seamlessly. Anytime we have had a question this team has been supportive, professional, respectful, and helpful. The repairs were completed timely and we were very satisfied with the repairs."

We responded:

"Thank you, Lynette, for sharing your experience. It's great to hear that the claim process was smooth and that our team was able to assist you effectively. We're pleased that the repairs met your expectations and appreciate your kind words about our team's support and professionalism. Your feedback is invaluable to us."

kelli hardin

February 6, 2025

5 out of 5

"I’ve been with State Farm for years and have been very pleased. The entire staff is knowledgeable, courteous, quick to respond and always extremely helpful. Amy, with whom I deal the most often, is fantastic and always willing to take all the time I need to answer any questions or concerns that I may have. I highly recommend this team to anyone!"

We responded:

"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that you've had such positive experiences with our team. Amy and the rest of the staff strive to provide knowledgeable and courteous service, and your feedback is greatly appreciated. We're delighted to know that you feel well-supported and that you would recommend us to others. Your satisfaction is our top priority, and we look forward to continuing to serve you."

Melissa C.

January 31, 2025

5 out of 5

"The girls have been so good to us. Always know us by name when we call and always try to assist anyway possible. Thank you. I highly recommend!!"

We responded:

"Thank you so much for your kind words and recommendation, Melissa. We're delighted to hear that our team has been able to assist you and provide a personal touch. Your feedback means a lot to us, and we're grateful for your trust in our services. If there's anything else we can do for you, please let us know."

Julia Marshall

January 27, 2025

5 out of 5

"Whitney Littrell is the most friendly, professional, and knowledgeable agent I’ve encountered. I highly recommend her."

We responded:

"Thank you, Julia, for sharing your wonderful feedback about Whitney Littrell. It's fantastic to hear that she made such a positive impression with her friendliness, professionalism, and expertise. Your recommendation means a lot to us, and we're delighted to have you as a valued customer."

Zachary Betkey

January 24, 2025

5 out of 5

"They did great at getting me taken care of my home office is all ways great thanks again for all the help"

We responded:

"Hi Zachary, Thank you so much for your wonderful review! I'm thrilled to hear that we could assist you with your home office needs. Your satisfaction is our top priority, and it's great to know we met your expectations. If you need anything else, feel free to reach out. Best, Sarah"

Rebecca Huggins

January 20, 2025

5 out of 5

"Amy was very friendly and helpful. Great service and great insurance company."

We responded:

"Hi Rebecca, Thank you so much for your wonderful review! I'm thrilled to hear that Amy provided you with friendly and helpful service. We're grateful to have you as a part of our community and look forward to continuing to serve you. Best wishes"

Jessica Gray

January 17, 2025

5 out of 5

"I love this group of ladies! They helped me fix many mistakes from a previous agency and was so kind and friendly. The customer service was great and they always follow up. It's also a plus when they try to save you money!"

We responded:

"Thank you, Jessica, for your kind words! We're thrilled to hear that our team could help resolve the issues and provide a positive experience for you. Exceptional customer service and helping you save money are always our top priorities. We're so glad to have you with us!"

Lori ROBINSON

January 17, 2025

5 out of 5

"These Ladies always go above and beyond no matter what the issue.."

We responded:

"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers!"

Zack

January 14, 2025

5 out of 5

"Always very nice and professional. Been with them for years"

We responded:

"Thanks for your loyalty, Zack! It's great to hear you've had such a positive experience with us over the years. We appreciate your feedback and look forward to continuing to serve you!"

Brenda Barnes

January 13, 2025

5 out of 5

"Sarah is great to work with. She has always helped me with any issues I've had and is quick to answer any questions."

We responded:

"Thank you, Brenda Barnes, for your wonderful feedback! It's fantastic to hear that Sarah has been able to assist you promptly with any issues and questions. Your satisfaction is incredibly important, and we're delighted to know that you've had such a positive experience. If there's anything else you need, don't hesitate to reach out."

Randy Ball

October 15, 2024

5 out of 5

"They have always given us the fastest and friendliest service. If I call, they answer and get their job done. Highly recommend,"

We responded:

"Thank you so much for your kind words, Randy! It's fantastic to hear that our service has met your expectations. We always strive to be quick and friendly, and it's great to know that you appreciate it."

Charles Hill

October 15, 2024

5 out of 5

"Great people working here very helpful always there to help when you need them"

We responded:

"Thank you so much, Charles! It's wonderful to hear that you find our team helpful and reliable. We're always here to assist whenever you need us!"

Lesa Mullins

February 21, 2025

5 out of 5

"Amy at state farms sarah coughlin agency in morristown is the best. She is very nice and very knowledgeable. For all your insurance needs ; contact them. I bet they can help you and help you save money."

We responded:

"Thank you, Lesa, for sharing your positive experience with Amy at our agency. It's wonderful to hear that she was able to assist you with her knowledge and kindness. We appreciate your recommendation and are glad to know we could help with your insurance needs. Your feedback means a lot to us."

Leigh Fawbush

February 17, 2025

5 out of 5

"I can’t say enough great things about my insurance agent! They are always incredibly helpful, prompt, and truly go above and beyond to make sure everything is handled quickly and efficiently. Insurance can sometimes feel overwhelming, but they make the process so easy and stress-free. One of the biggest perks of working with them is the ability to text whenever I need something taken care of—especially when life gets busy. As an established client, that level of convenience and personal service means the world to me. Another thing that sets them apart is their consistency. They have the same employees with rare turnover, which makes every interaction so much more comfortable and familiar. It’s reassuring to always talk to someone(Amy) who knows me and my policy instead of having to explain everything to someone new each time. That kind of stability and personal touch is hard to find these days! If you’re looking for an insurance agent who is knowledgeable, reliable, and truly cares about their clients, I highly recommend them!"

We responded:

"Thank you so much for sharing your experience. It's wonderful to hear how our team has been able to make the insurance process easy and stress-free for you. We strive to provide prompt and personalized service, and it's great to know that Amy and the rest of the team have made a positive impact. Your feedback about the convenience of texting and the consistency of our staff is truly appreciated. We're grateful for your recommendation and look forward to continuing to serve you with the same level of care and dedication."

Brenda Lamb

February 3, 2025

5 out of 5

"State Farm agent Sarah Coughlin, has been the best insurance agent we have ever worked with! She has a wonderful staff that is always extremely friendly and super helpful!! Anytime we have needed to file a claim the process has always been easy with no hassle! They truly are top notch!"

We responded:

"Thank you, Brenda, for sharing your wonderful experience with Sarah Coughlin and her team. It's fantastic to hear that the service has been friendly and helpful, and that filing claims has been a hassle-free process for you. Your feedback is greatly appreciated and motivates us to continue providing top-notch service."

Lorena Navarro

January 31, 2025

4 out of 5

"We're very pleased with the service. I specifically love how attentive and fast response we get from all the girls. We really appreciate your business."

We responded:

"Thank you, Lorena, for sharing your positive experience with us. We're delighted to hear that you appreciate the attentive and quick responses from our team. Your feedback is invaluable, and we're committed to maintaining the high level of service you expect. If there's anything more we can do to enhance your experience, please let us know. Your support means a lot to us."

Emily Sapp

January 24, 2025

5 out of 5

"I've been using Sarah's office going on 10 years now and I've always gotten great customer service and a quick turnaround for any issues!"

We responded:

"Hi Emily, Thank you so much for your kind words and for being a loyal customer for nearly a decade! We're thrilled to hear that you've consistently received great customer service and quick resolutions. Your feedback means a lot to us, and we're here to help whenever you need us. "

Sara Hekkema

January 20, 2025

5 out of 5

"Sarah and her team are the absolute best! Insurance can be confusing but with Sarah and her team, they are always just a phone call away. They take their time to answer all of my questions the second I call them. Unfortunately, we have had some claims in the past. Sarah and her team have always taken care of things right away and I don’t have to worry about a thing. Adding new policies is always so hassle free. I just call Amy, text her the info, and it’s done. Sarah and her team will always have our business for all of our insurance needs and I am so thankful that I don’t have to worry about anything :)"

We responded:

"Hi Sara, Thank you so much for your wonderful review! We're thrilled to hear that you find our team helpful and that we've been able to make your insurance experience hassle-free. It's our pleasure to assist you with all your insurance needs, and we're grateful for your trust and continued business. If you ever need anything, don't hesitate to reach out. Warm regards, Sarah"

Justin Hockett

January 17, 2025

5 out of 5

"Sarah's group is the best I've ever delt with! The ladies are always kind and friendly and professional. I would recommend them to anyone that wants great affordable insurance and a great experience as well. Thank you ladies... You're the best!!"

We responded:

"Thank you, Justin, for your wonderful review! We're so glad to hear that our team has provided you with exceptional service. Our kindness, professionalism, and dedication to helping customers are what we strive for every day. We truly appreciate your recommendation and are always here to help!"

David Demore

January 16, 2025

5 out of 5

"Good agency with excellent professionals."

We responded:

"Thanks for the great review, David! We're delighted to hear you found our agency and professionals excellent. Your feedback means a lot to us!"

gordon johnson

January 14, 2025

5 out of 5

"Great service!!"

We responded:

"Thanks, Gordon! We're delighted to hear you had a great experience with our service!"

Amber Wallace

November 14, 2024

5 out of 5

"Very nice and helpful!!! Took plenty of time to help meet my needs."

We responded:

"Thank you so much, Amber! It's wonderful to hear that you felt supported and that your needs were met. Your feedback is greatly appreciated!"

James Livesay

October 21, 2024

5 out of 5

"Excellent service the people are nice and very helpful me and my family have insurance with them for many many years and hope to for many years to come"

We responded:

"Thank you so much for your kind words, James! It's wonderful to hear that you and your family have had such a positive experience with us over the years. We're committed to providing excellent service and are delighted to know we've been able to meet your expectations. Looking forward to many more years together!"

Liz Carol

October 6, 2024

5 out of 5

"Been a customer for many years. Sarah has the best staff of all, they are knowledgeable and helpful! Will look things up for me to give me the best option to lower my rate whenever possible. Always return my calls and address any concerns I may have. The best agent and staff in the 50 plus years that we have been with State Farm!"

We responded:

"Thank you so much for your kind words and for being a loyal customer for so many years! It's wonderful to hear that you find the team knowledgeable and helpful. We're always here to look up options to help lower your rate and address any concerns you may have. Your feedback means a lot to us, especially coming from someone with over 50 years of experience with State Farm!"